01 Acceptance of these Terms
By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a business or other entity, you represent that you have authority to bind that entity. If you do not agree, do not use our website or services.
02 The services
Wellmet Labs designs, builds, and operates custom conversational experiences and related advertising-technology services on messaging platforms — including Facebook Messenger, Instagram Direct, WhatsApp, and website chat — to help business clients convert advertising interest into booked appointments and consultations. The specific scope, deliverables, and fees for any engagement are defined in a separate written order, statement of work, or agreement (“Order”) between Wellmet Labs and the client.
03 Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our services. Our services are intended for businesses and their authorized representatives.
04 Client engagements
- Orders control. Where an Order exists, it governs the commercial relationship; these Terms apply to all use of the website and services and supplement any Order. If an Order conflicts with these Terms, the Order controls for that engagement.
- Client responsibilities. Clients are responsible for the accuracy and lawfulness of the content, offers, and instructions they provide, for maintaining their own platform accounts in good standing, and for compliance with laws applicable to their business, including any advertising, healthcare, or professional-licensing requirements.
- No professional advice. Wellmet Labs is a technology provider. We do not provide medical, legal, or professional advice, and our experiences do not constitute such advice.
05 Platform & third-party terms
Our services operate on third-party platforms, including those provided by Meta Platforms, Inc. Your and our use of those platforms is additionally subject to the applicable third-party terms, including the Meta Platform Terms, Developer Policies, and the terms governing Messenger, Instagram, and WhatsApp. You agree to comply with all such third-party terms. Wellmet Labs is an independent business and is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.
06 Acceptable use
You agree not to, and not to permit others to:
- Use the services for any unlawful, deceptive, fraudulent, or harmful purpose;
- Send spam or unsolicited messages, or violate messaging-platform policies or applicable communications laws;
- Misrepresent your identity or the nature of an offer, or collect information under false pretenses;
- Infringe the intellectual property or privacy rights of others;
- Interfere with, disrupt, or attempt to gain unauthorized access to the services or related systems; or
- Reverse engineer, copy, or create derivative works of our software except as permitted by law.
07 Intellectual property
The website, our software, conversation frameworks, designs, and all related intellectual property are owned by Flow Foundry LLC or its licensors and are protected by applicable laws. Subject to an Order and these Terms, we grant clients a limited, non-exclusive, non-transferable right to use the deliverables for their internal business purposes during the term of the engagement. Clients retain ownership of their own content and trademarks and grant us the rights necessary to provide the services.
08 Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal information on behalf of a client, a data-processing addendum or equivalent terms in the applicable Order will govern that processing.
09 Disclaimers
The services and website are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that any particular conversion, booking, or business outcome will be achieved. Performance examples shown on our website are illustrative and not guarantees of results.
10 Limitation of liability
To the maximum extent permitted by law, Wellmet Labs and Flow Foundry LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the services. Our total aggregate liability for any claim arising out of or relating to the services will not exceed the amounts paid by the client to Wellmet Labs for the services giving rise to the claim in the twelve (12) months preceding the event, or one hundred U.S. dollars (US$100) if no such amounts were paid.
11 Indemnification
You agree to indemnify and hold harmless Flow Foundry LLC, its affiliates, and their respective officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your content, your use of the services, your violation of these Terms, or your violation of any law or third-party right.
12 Term & termination
These Terms remain in effect while you use the website or services. We may suspend or terminate access at any time if you breach these Terms or applicable third-party platform terms, or to protect the services or other users. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnification — will survive.
13 Governing law & disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California for any dispute not subject to an alternative dispute-resolution provision in an applicable Order.
14 Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the website or services after an update constitutes acceptance of the revised Terms.
15 Contact us
Questions about these Terms can be directed to: